![]() ![]()
A call center’s selection and hiring process should address the root causes of turnover by answering key questions such as: Are the agents a good fit for the job? How well will they perform? How long will they stay? In general, assessments are designed to capture information which relates to an individual’s likelihood of behaving or performing in certain ways in the future. Selection assessments and screening tools can helpĪddress these issues by providing vital information about job applicants that directly relates to employee productivity and retention. In most cases, the root causes of such challenges include poor job fit or a lack of skills that are critical success factors for specific agent positions. Two dominant – and highly visible – problems that hinder a call center’s operation are (1) agent turnover and (2) suboptimal agent productivity. When the exorbitant costs of hiring, training, and lost productivity are added to the mix, it is easy to see why agent turnover is high on the priority list of many of today’s customer-focused companies. Just as front-line call center agents are highly influential in forming lasting, positive impressions of a company, high agent turnover rates significantly damage a company’s ability to maintain service levels and create a positive customer experience. Without question, the call center has a direct impact on a company’s brand, reputation and customer experience. With Spector Pro, you will never doubt who is doing what on the computer.Over 10,000 downloads Monthly! End of Year 2008Īssessment Tools: What They Do and Why You should be Harnessing Their Power By David Ostberg, Ph.D.Ĭall centers are attracting more attention, from customers to company executives – and deservedly so. And because of its advanced surveillance screen snapshot features, you get to see not only WHAT they do, but the EXACT order in which they do it, step by step. ![]() Spector Pro records every detail of what they do on the computer - their chats, instant messages, emails, the web sites they visit, what they search for, what they do on Facebook and MySpace, the pictures they post and look at, the keystrokes they type, the programs they run and much more. #Eblaster spector pro spector cne by spectorsoft PcSelected as the Editors' Choice by the experts at PC Magazine #Eblaster spector pro spector cne by spectorsoft softwareSpector Pro is the world's best selling software for monitoring and recording every detail of PC and Internet activity - in your home or in your office. ![]() The Gold Standard in Internet Monitoring and Surveillance Software Capture Program Activity See every program they run, including games and iTunes Capture Keyword Activity Even be notified when they use inappropriate language or visit sites you deem harmful Website Blocking Block them from visiting any web site or chatting with anyone you want Website Blocking And, best of all, with the world's best Screen Snapshot Surveillance recorder, you can see EVERYTHING they do, in the EXACT order they do it, Step-by-Step. #Eblaster spector pro spector cne by spectorsoft maceven for beginners! Capture Keystrokes Typed Capture every single Keystroke they type, (including user names and passwords) Capture Chats and IM's Capture & review all Chats and Instant Messages (both sides) Capture Emails Read every Email Sent & Received (including web-based emails) Capture Sites Visited Review every Web Site they visit (and see what they do while on the web site) Capture Facebook + MySpace See everything they do on Facebook + MySpace (including all the profiles they visit and pictures they post) Remote Viewer Remotely review your recordings from another PC or Mac Capture Searches Quickly find what they are searching for on Google,Yahoo, AOL, Bing. ![]() Spector Pro has deservedly earned its reputation as not only the most trusted monitoring software in the world, but as also the most feature-rich, while being easy and intuitive. The World's Best-Selling Monitoring Software ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |